Collections Clerk

Collecting past due receivables and arranging the work-out of past due contracts, reducing delinquency to the lowest possible level and minimizing financial loss.

Compensation: $10.00 to $14.00 per hour.

• Review, analyze and collect past due contracts, and determine the most effective method of maximizing financial recovery, while at the same time adhering to policy, procedure and compliance standards.
• Produce a high volume of outgoing telephone calls while at the same time receiving incoming telephone calls, in order to effectively cover the assigned workload on a daily basis.
• Achieve delinquency goals as prescribed by management.
• Negotiate with customers in order to secure appropriate workout arrangements and bring past due contracts into compliance.
• Establish and monitor workout arrangements.
• Accurately document collection activities on computer system.
• Identify potential problem contracts in assigned workload, and immediately review problems or concerns with the supervisor.
• Resolve complicated billing items, cash postings and any other past due collection charges or fees.
• Assure a confidential work ethic regarding all company policies, procedures and any pertinent information.
• Frequent external contact with customers, business management and other parties of interest that are affiliated with past due accounts.
• Ensure the best possible customer satisfaction is provided to all external and internal customers, while representing the company in a positive and professional manner.
• Pulls a financial hold and aging report on a weekly basis to review for accounts to call. Any that need to be reported to an outside collector are forwarded to the Comptroller along with all relating documentation.
• Sends letters to customers depending on the status of their account and the days outstanding.
• Handles all returned mail. Initiates appropriate action as needed. (i.e., Financial Hold, etc...).
• Researches disputed delinquent account balances. Corrects any errors, including misapplied payments and overpayments.
• Reviews cash on accounts and initiates action to correct.

• Must pass background check.
• Must pass drug test.

• Good Communication (written/oral).
• Good attendance record.
• Negotiating Skills.
• Time Management / Organization.
• Some Computer Skills (MS Office, Scanners, Email, Fax, etc...).
• Must be aware of the laws, regulations and rulings governing bankruptcy.

• High School education is required.
• Associates Degree: Accounting preferred.
• Employee must be 18 years of age.
• Previous experience in collections is preferred.

• Sitting
• Using machines/tools
• Lifting or Carrying:
  • Under 15 lbs Frequently