Privacy Policy – TDSPA

At ABC Home & Commercial Services, we are committed to protecting the privacy of our customers and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Texas Data Privacy and Security Act (TDPSA). It also explains your rights regarding your personal data.

Categories of Personal Data We Collect

We collect various types of personal data, including:

• Basic Identifiers: Name, email address, phone number, and mailing address.
• Commercial Information: Purchase history and transaction details.
• Service Details: Depending on the services you request, we may collect additional information, such as the square footage of your home or yard, to help facilitate the fulfillment of your orders.
• Internet Activity: Browsing history, IP address, and interactions with our website.
• Geolocation Data: Approximate location based on your IP address.

Sensitive Personal Data:

• We do not collect sensitive personal data, such as health information, biometric data, or precise geolocation, without obtaining your explicit consent.

How We Use Your Personal Data

We use your personal data for the following purposes:

• Order Fulfillment: We use your personal information to process and fulfill service orders, including scheduling appointments, planning appointments, and fulfilling requested services.
• Communication: We may use your contact information to send you promotional communications (with your consent), communicate with you regarding your services, provide customer support, discuss account-related matters and respond to your inquiries.
• Reporting: We use aggregated and anonymized data for reporting purposes to improve our services and understand customer preferences. Your personal information will not be identifiable in these reports.
• Payment Processing: When you elect to pay for services or products our company offers, our payment processor (Stripe – stripe.com) securely processes your credit card information for payment purposes. We do not store your credit card details directly in our system.
• Product and Website Improvement: We may use third-party software to understand how our website is being used, make improvements, and measure the effectiveness of our overall ABC experience. These third-party products are subject to change without notice.
• Cookies: Cookies might be used to help the overall shopping experience, including storing any information collected during the process to help during the shopping experience. Examples of stored data may include your personal information, product & service selection(s), details about your property, and service delivery terms you’ve agreed to along the way.
• Legal Issues: We may use your personal data to comply with legal obligations and protect against fraud.

Categories of Personal Data We Share

We may share your personal data with the following categories of third parties:

• Service Providers: Third-party vendors who assist in processing payments, shipping orders, and providing customer support.
• Advertising Partners: We may share non-sensitive data, such as browsing behavior, for targeted advertising.

We do not sell sensitive personal data (e.g., health or biometric information) without your explicit consent.

Your Privacy Rights Under the TDPSA

As a Texas resident, you have the following rights regarding your personal data:

• Right to Access: You can request to know what personal data we collect about you and request a copy of this information.
• Right to Correct: You can ask us to correct inaccuracies in your personal data.
• Right to Delete: You have the right to request the deletion of your personal data, subject to certain exceptions (e.g. if the data is necessary to complete a transaction).
• Right to Opt-Out: You can opt out of the sale of your personal data or the use of your data for targeted advertising.

To exercise your rights, please contact us at [email protected] or use the online request form on our website.

How to Submit a Request

You can submit requests to access, correct, or delete your personal data through:

• Email: Send an email to [email protected].
• Online Form: Visit https://www.abchomeandcommercial.com/tdspa-requests to submit your request.

We will verify your identity before processing your request and respond within 45 days. If additional time is needed, we will notify you of the extension.

Opt-Out of Targeted Advertising and Sale of Personal Data

You can opt out of targeted advertising and the sale of your personal data by:

• Adjusting your privacy preferences on our [Privacy Settings Page].
• Sending an email to [email protected] with “Opt-Out Request” in the subject line.

We honor universal opt-out signals like the Global Privacy Control (GPC). If your browser or device supports GPC, we will automatically process your opt-out preferences.

Data Security

We implement reasonable security measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no data transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, we securely delete or anonymize your data.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our data practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with the “Effective Date” at the top.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact the appropriate office at:

Austin, Bell County, Bryan-College Station, Corpus Christi, Rio Grande Valley, San Antonio, or Waco Branches

• Email: [email protected]
• Phone: (512) 837-9500
• Regional Office Address: 9475 U.S. 290, Austin, TX 78724

Dallas, Fort Worth or Tyler Branches

• Email: [Contact Email]
• Phone: (469) 549-7300
• Regional Office Address: 997 Grandys Lane, Lewisville, TX 75077

Beaumont, Houston, Livingston or Orlando, FL

• Email: [Contact Email]
• Phone: (713) 730-9500
• Regional Office Address: 11934 Barker Cypress Road, Cypress, TX 77433

Links to Other Sites

The ABC website may contain links to other websites. This privacy statement applies only to the web properties that include “abchomeandcommercial.com.” Please review the privacy statement of any site before submitting your personally identifiable information.

Children’s Privacy

Our site and our services are not directed at or intended for children under the age of 18. We do not knowingly collect information from individuals under 18 years of age. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us so that we can remove this information from our servers.

Dallas, Fort Worth, and Tyler SMS Messaging Terms & Conditions

ABC Home & Commercial Services | ABC Home & Commercial Services | 997 Grandys Ln Lewisville TX US 75077-2515

General

When you opt-in to the SMS service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from ABC Home & Commercial Services for ABC Home & Commercial Services. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with ABC Home & Commercial Services. ABC Home & Commercial Services reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. ABC Home & Commercial Services also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

You can cancel at any time by texting “STOP”. After you send the SMS message “STOP,” we will send you a message to confirm that you have been unsubscribed, and no more messages will be sent. If you want to receive messages from ABC Home & Commercial Services again, just sign up as you did the first time, and ABC Home & Commercial Services will send you messages again.

Info

Text “HELP” at any time, and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at [email protected].

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes

Thank you for choosing ABC Home & Commercial Services. We are committed to protecting your privacy and value your trust and your business.