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Dallas Branches Culture – Nicky Lindsey Video Transcript

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So I’ve been working here at ABC four years
this February. What I love about working at ABC is, you

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know, it’s family oriented and
I come from a big family.

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My grandmama had ten kids–six boys,
four girls, my mom being the oldest.

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So coming into
the interview and everything, I’m like, I

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felt the love when I first
came into the interview.

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So and just I just love coming into

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the office every morning. It just gives
me joy because I love being here.

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The reason why I chose to come of ABC is

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because I wanted to get out of corporate
America, and I wanted a career change.

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And being here has
enabled me to grow within the company.

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ABC has impacted my life a lot because
my son at the time I started was a

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junior in high school and the job
before required me to work weekends.

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He played football for Cedar Hill High
School, and I wanted to go to games and,

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you know, be that football mom. And
here I was Monday through Friday.

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They let me off early on Fridays to
go to the games and see him play.

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So I enjoyed that.

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We get gold stars. We have some someone

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that listens to our calls,
and if it is a good call,

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they’ll come out and ring the
bell, and I’ll get a gold star.

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And we have on our desks,
they’ll put a gold star.

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And if you get so many gold stars, you
get you can get your lunch bought

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and the end of the week of your choice. You can get
to wear jeans in a day during the week

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besides on Fridays. The gold stars,

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everybody loves the gold stars.

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Everybody have these cowbells on their desk

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so when the person that listens to

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the calls come out, she’ll ring the bell, and we
clapping and, you know, we trying

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to see what names
are you going to say?

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Who gets the Gold Star for today?

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I always have great experience with my

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customers because when I answer the
phone, I’m the only one to says, Thanks

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for calling ABC.
This is Nikki.

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How can I make you smile today?

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And they immediately like,
“Oh my God, I love it.”

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And I’m like, “Oh, I guess
I made you smile today.”

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And when I set the tone and I
I know I’m going to have a good call.

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One call that I got

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the mister was really angry.

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He wanted to cancel services and he
had like multiple accounts with us.

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So this particular call I got and
I answered the phone with my greeting.

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“Hey, this is Nikki.
How can I make you smile today?”

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He immediately said, “I don’t think you
will make me smile today.”

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And I was like, “Well, we’ll see by the

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end of the call. I ended up selling
him another service.

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And he end up calling back and, you know,

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telling my manager how,
you know, I made him feel.

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So two weeks after, I did call him
back, and he really did appreciate me

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remembering to call and check up on him.

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So he enjoyed it.

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So what I love about ABC, of course, I

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didn’t mention CCA,
the community service that we do once a

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month. The last Wednesday of every month
we go out and do that as a company.

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So I enjoy that.

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I also like the recognition, the gold
stars that we get, also the recognition

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when we do the company meeting that they
send to Denny’s and he reads out the

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different recognition for
the techs and everything.

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So I enjoy that as well.

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Also, I love the health,

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the dental, the vision, the paid vacation,

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the matching 401K, also
and the profit sharing.

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I look forward to that.

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And that’s what I love
about working here at ABC.

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