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Will my pool be cleaned on the same day each week?

You will see the biggest benefit from your pool cleaning if a regular schedule is maintained. In most cases, your ABC pool specialist will come to your home on the same day each week. During holiday weeks or in inclement weather, our office will contact you to make any needed schedule changes.

We create our pool care schedules based on the availability of our specialists to serve different parts of the Houston area each day. We do everything we can to try to accommodate any schedule changes requested by our customers.

Do I need to be home when you clean my pool?

Most of our pool cleaning occurs during the day when our customers aren’t at home. As long as our specialists know how to access your pool area and your pets are safely inside, we’re happy to clean your pool when you’re away and have it ready to be enjoyed when you get home.

How long do I need to wait to use my pool after a chemical treatment?

If we perform a chemical treatment on your pool during a routine visit, we will leave you with clear instructions about when you can use your pool again. Depending on the type of treatment, you can typically use your pool again anywhere from 15 minutes to an hour to allow the chemicals to mix into your pool water. If we need to “shock” your pool, you will need to test your chlorine levels to see when the level drops to a safe level to determine when you can swim again.

What am I doing wrong if my pool smells strongly of chlorine or if the water burns my eyes?

Although it may seem strange, a strong smell from your pool actually means the opposite of what you might think: that instead of too much chlorine, there is actually not enough of this chemical in your pool water to neutralize the ammonia in the water. Organic materials such as suntan lotion, makeup and hair spray—otherwise known as chloramines—can react with the chlorine in your pool water, reducing its ability to sanitize and disinfect your pool. In some cases, when this happens, you may need to perform a shock treatment to restore your pool’s chemical balance.

Why is there a white build-up at my pool’s water line?

The last thing a pool owner wants to see is an unsightly white line along the side of your pool at the water line. In most cases, white residue indicates that your pool’s calcium levels are high. There are a few ways you can solve this problem, but the first thing you will want to try is to add a water softener to lower your total water hardness.

How often should I backwash my filters or clean my pool cartridge?

When your sand or Diatomaceous Earth (DE) filter’s pressure gauge reaches 8-10psi more than the start-up pressure, you’ll want to backwash the filter to remove dirt and debris. You may also consider backwashing your filter after you clean your pool after a big storm, when you notice an algae bloom in your pool or when you are trying to address cloudy pool water. For Diatomaceous Earth (DE) filters, you’ll need to add new DE powder to the filter through the skimmer after each time you backwash.

Why is my pool cloudy?

The clarity of your pool water is based on three factors: physical, chemical and biological. Cloudy or green water may indicate that your filters are dirty or defective, your water isn’t circulating properly, your pool chemistry is out of balance or that you have a buildup of algae.

How long do I need to run my pump?

Typically, you should run your pump about 8 to 10 hours during the summer months, when you are using your pool more often, and just four to six hours during the winter. As with many other parts of your pool’s mechanics, however, the amount of time you should run your pump depends on several different factors. The best way to get recommendations on how long to run your pump is to ask your pool technician to take a look at your pool and the specific equipment you have.